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Kwatatix Terms and Conditions

Version v1DRAFT, pending legal reviewLast updated: [DATE]

Welcome to Kwatatix. These Terms and Conditions (“Terms”) govern your use of the Kwatatix platform, website, and related services (“Kwatatix”, “we”, “us”, “our”). By creating an account, publishing an event, or buying a ticket, you agree to these Terms. If you don’t agree, please don’t use the platform.

1. Definitions

  • Organiser: any person or organisation that creates and publishes an event on Kwatatix.
  • Attendee / Buyer: any person who buys or receives a ticket through Kwatatix.
  • Event: any concert, conference, sports match, exhibition, tech event, or other gathering listed on Kwatatix.
  • Ticket: the digital proof of purchase or registration that grants entry to an Event.
  • Service Fee: the fee Kwatatix charges for each ticket sold, as described in Section 4.

2. Who Can Use Kwatatix

  • You must be at least 18 years old to create an Organiser account.
  • You must give accurate and complete information when registering, and keep it up to date.
  • You are responsible for keeping your login details safe. Anything done through your account is your responsibility.

3. Organiser Responsibilities

By publishing an event on Kwatatix, you confirm that:

  1. You have the legal right to organise and sell tickets for the event.
  2. All event details (name, date, time, venue, ticket categories, prices, and descriptions) are accurate and not misleading.
  3. You hold any permits, licences, or authorisations required by law for the event.
  4. You will deliver the event as described, including everything promised in each ticket category (for example, “VIP with a bottle of water” means the water must be provided).
  5. You are fully responsible for the safety, security, and management of your event and venue.
  6. You will honour all valid tickets sold through Kwatatix.

Kwatatix is a ticketing platform only. We are not the organiser of any event and are not responsible for how an event is run.

4. Fees

  • Kwatatix charges a Service Fee of 10% of the ticket price for every ticket sold.
  • The Service Fee is deducted automatically from each sale before the remaining amount is paid out to the Organiser.
    • Example: a VIP ticket sold at 2,000 XAF → Kwatatix keeps 200 XAF, the Organiser receives 1,800 XAF.
  • No Service Fee is charged on free events. [CONFIRM]
  • Payment processing charges from third-party providers (such as Mobile Money or card processors) [are included in / are charged in addition to] the Service Fee. [CONFIRM]
  • Kwatatix may update its fees with at least [30] days’ notice. Changes will not affect tickets already sold.

5. Payments and Payouts

  • All ticket payments are processed through Kwatatix and our approved payment partners.
  • Organiser payouts are made [after the event takes place / within X days of the event], to the payment account the Organiser provides. [CONFIRM]
  • Kwatatix may hold or delay payouts if an event is cancelled, disputed, reported as fraudulent, or under investigation.
  • Organisers are responsible for any taxes owed on their ticket revenue.

6. Cancellations, Changes, and Refunds

If the Organiser cancels the event:

  • The Organiser must notify Kwatatix immediately.
  • All Attendees will receive a full refund of the ticket price.
  • The Organiser is responsible for the cost of these refunds. Kwatatix may recover the refunded amounts from the Organiser’s pending or future payouts.

If the event is postponed or significantly changed (new date, venue, or major lineup change):

  • The Organiser must update the event details and notify Kwatatix.
  • Attendees who can’t attend the new date may request a refund within [X] days of the change being announced.

If an Attendee can’t attend:

  • Tickets are non-refundable unless the Organiser’s own refund policy says otherwise, or the event is cancelled or significantly changed.

Service Fees: [State whether Kwatatix refunds its 10% fee on cancelled events.] [CONFIRM]

7. Attendee Terms

  • A ticket is valid only for the event, date, and category shown on it.
  • Each ticket can be used for entry only once. Duplicated or copied tickets may be refused.
  • Reselling tickets above face value is not allowed unless permitted by the Organiser and by law.
  • Entry is subject to the Organiser’s and venue’s rules. The Organiser may refuse entry for safety or conduct reasons.
  • Kwatatix is not responsible for lost or stolen tickets shared outside the platform.

8. Prohibited Events and Content

Organisers may not use Kwatatix to publish events that:

  • Are illegal under Cameroonian law or the law of the event location
  • Promote hate, violence, or discrimination
  • Are fake, fraudulent, or designed to collect payments without delivering an event
  • Infringe on someone else’s trademarks, copyrights, or other rights

Kwatatix may remove any event, suspend any account, and withhold payouts if these rules are broken.

9. Intellectual Property

  • The Kwatatix name, logo, design, and platform belong to Kwatatix.
  • Organisers keep ownership of their own event content (images, names, descriptions) but give Kwatatix permission to display and promote it on the platform and our marketing channels.

10. Limitation of Liability

  • Kwatatix provides the platform “as is.” We work to keep it running smoothly but can’t promise it will always be available or error-free.
  • Kwatatix is not responsible for the quality, safety, or delivery of any event, or for any injury, loss, or damage that happens at an event.
  • To the extent allowed by law, Kwatatix’s total liability for any claim is limited to the Service Fees we received for the tickets involved.

11. Suspension and Termination

Kwatatix may suspend or close any account that breaks these Terms, engages in fraud, or harms other users or the platform. Organisers may close their account at any time, but must first complete or cancel (and refund) any active events.

12. Privacy

We collect and use personal information as described in our Privacy Policy. Organisers who receive Attendee information may use it only to manage their event and must protect it.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we’ll update the version number and date at the top. Organisers will be asked to accept the new version before publishing new events.

14. Governing Law

These Terms are governed by the laws of the Republic of Cameroon. Any disputes will be handled by the competent courts of [Douala / Buea]. [CONFIRM]

15. Contact

Questions about these Terms? Reach us at:

  • Email: [support@kwatatix.com]
  • Phone / WhatsApp: [NUMBER]
  • Address: [ADDRESS]